Microsoft CRM - Perth
What is a CRM system?
Customer Relationship Management is a dedicated system that helps you to win and care for customers. Your entire company can feed information into the CRM system, tracking emails, appointments, tasks, telephone calls and other enquiries. CRM also tracks sales leads, opportunities, quotes, orders and invoices. CRM information is all based around customers and what you need to do to win their business. Microsoft has developed the most powerful CRM package available and it’s installed, customised and supported by Ignia, Perth’s leading Microsoft Gold Certified supplier of CRM systems. Microsoft CRM boosts efficiency, increases profitability, drives down costs and raises customer service levels.
Stay Connected
CRM helps you to keep your promises. When customers request information, a meeting or a call-back, CRM writes the information into Outlook and updates your mobile phone. Keeping your tasks and calendar up-to-date is easy with Microsoft CRM. No matter where you are, Microsoft CRM and Outlook work together to keep you connected back to your office. If you take a laptop on the road, when you get back to your desk, any new or changed information is automatically copied back to the central CRM database. You can also use CRM via the internet and connect from home, your hotel or another one of your offices.
Shape CRM to fit your Business
Ignia works with you to shape Microsoft CRM to exactly fit your sales and other business processes. You will get the results that you need quickly. Furthermore, the excellent service and support that your business requires is available right here in Perth from Ignia.
Blakers Pump Engineers (200% Growth)
In March 2008 Ignia delivered Microsoft CRM to Blakers Pump Engineers, a Perth business that needed to increase the amount of sales automation and reduce data duplication. Microsoft CRM has automated their sales process, helping their sales team to keep its promises. Beyond the sales team though, engineers and customer service staff use CRM to gather valuable lessons from previous jobs and support calls.
WA Business News ran an article on the 1st of May describing the many benefits of Microsoft CRM. In this, Mike Kane, Managing Director of Blakers said, “After all our research with CRMs, nothing even came close to the Ignia Product”, adding that, “The quality of data available to the business now is significantly raised, which empowers Blakers to provide market leading services.”
Contact Ignia today, your Microsoft CRM experts in Perth
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