Business Process Automation
Business Process Automation increases the capacity of staff to complete more work as technology takes away the mundane day to day tasks that can be completed automatically by business systems.
Workflow Engines
The job of a workflow engine is to allow Ignia's highly skilled Business Process consultants to capture the end to end business process, that is the tasks that your staff have to complete, and present a graphical representation of the process using a flowchart.
The flowchart describes each step of the process and also governs which members of staff, based on their roles and authority, can participate in work, given the status of a work item.
A work item is something that needs to be done, such as assessing and approving an application for credit, which a customer may submit as a form. Junior staff can check the form is complete and filled in correctly but only more senior staff have the authority to approve the application. This is what we mean by roles and authorities and how they relate to work items.
The purpose of a workflow engine is to bring work items to the attention of staff, either by using email, or the standard K2 workbox, which contains the items of work that require their attention, or by integrating the K2 workflow engine with a customised business system.
K2 Workflow Engine
Ignia's industry standard workflow engine of choice is the K2.NET Workflow engine which simplifies Business Process Automation by enabling our experts to capture the business process graphically as described above. Our workflow experts then describe the kinds of roles that staff can act in and what work item statuses they can act upon. This effectively enforces security on work items, so only staff with the appropriate authority can approve, reject and direct work items to various staff.
Workflow Reporting
K2 has very strong reporting capabilities, so you can quickly establish where bottlenecks are occurring, for example, if a member of staff is away sick, is somebody taking over their work today? Do you have a member of staff that is inexperienced, needs more training to use systems more efficiently?
K2's powerful reporting features will reveal answers to all of these questions. You will be able to direct additional work to staff who have available capacity and take work away from staff who are too busy.
K2 Workflow engine is the ideal choice for Business Process Automation as our expert developers and consultants can utilise the full power of graphically illustrating your business processes and then put the diagrams to actual use inside the workflow engine.
Contact Ignia today, your K2 Workflow and Business Process Automation experts in Perth
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